Frequently Asked Questions

Please refer to the “Period After Opening” (PAO) notation on each product page under the “ingredients” tab for this information. PAO indicates the lifespan of a product after it has been opened.  Although the United States does not require a documented PAO for cosmetic and skin care products, we choose to declare a PAO time frame to ensure product quality, safety, and efficacy.   If you have any additional questions about product shelf life, please feel free to email us at [email protected] 

Absolutely! We are working hard to expand our product line to include a wide variety of cosmetics and expand the shades of our current products. We are just getting started!

No. The long-term safety data of nanoparticle technology has yet to be determined, therefore Crunchi products DO NOT use any nanoparticle ingredients.

The health concern involving use of titanium dioxide involves inhalation of the loose powder form. The International Agency for Research on Cancer (IARC) identifies inhalable titanium dioxide as possibly carcinogenic. To avoid this risk, Crunchi does not use titanium dioxide in any loose powder formulations.

The word "natural" is very tricky as there is no standard or regulated definition for the term. With that being said, Crunchi products are composed of mostly "naturally derived" ingredients (meaning derived from plants. minerals, etc.) in combination with a handful of strategically selected safe synthetic ingredients. If you have any specific ingredient questions or concerns, feel free to email us at [email protected], and we would love to assist you further.

Crunchi is proud to offer safe products that have outstanding performance, efficacy and longevity. It is very challenging to create a cosmetic that performs like its toxic competitor using 100% natural ingredients. Crunchi has thoughtfully selected a small group of synthetic ingredients that have substantial safety data, to utilize only where it is imperative to improve the performance of the product.

Silica Amorphous is a naturally derived ingredient used in many Crunchi products, and is considered a low health hazard by the Environmental Working Group (www.EWG.org/skindeep). Silica Amorphous is very different from the ingredient Silica Crystalline (Quartz) that is considered a known human carcinogen by the International Agency for Research on Cancer, as well as the other reputable agencies. Please note we use Silica Amorphous, NOT use Silica Crystalline (Quartz).

No, Crunchi has elected to avoid the use of Japanese Honeysuckle as a preservative in any of our products. While Japanese Honeysuckle sounds very natural and innocent, there are some that feel the molecular structure is too similar to the structure of a paraben and may mimic the same role of a paraben in the body.

GSE has drawn concern in the past, when third-party purity testing found contamination with triclosan, methylparaben and benzethonium chloride. It is suspected that this contamination occurs at some point during the extraction process. To avoid this risk, Crunchi has elected to avoid the use of Grapefruit Seed Extract (GSE) altogether in any of our products.

No. While this preservative is commonly used in brands that market themselves as “natural” or “safe” it still carries some safety controversy and is avoided by many ingredient conscious consumers.

We are proud to say Crunchi is a Leaping Bunny Certified brand. Absolutely NO animal testing has been conducted in the formulation or manufacturing process of any Crunchi product. We are an animal-loving and friendly company, from our ingredients to our brushes and accessories.

Any scent or flavor used in Crunchi products is derived with 100% essential oils or natural extract ingredients (such as vanilla planifolia extract). There is a loophole in the cosmetic industry and many concerning ingredients can be disguised in a “fragrance” or even “natural fragrance” ingredient listed on a product. You can feel confident when choosing a Crunchi product there is never any hidden or undisclosed ingredients.

Yes! Our entire makeup line is rated on the EWG Skin Deep Database and are pleased to say our overall safety ratings are phenomenal! You can access our ratings here: Crunchi EWG Skin Deep Ratings

No. Talc is a controversial ingredient for many reasons. Some talc contains the known carcinogen asbestos. Talc has been identified as a lung irritant and has been linked to organ system toxicity. Therefore, Crunchi has avoided use of talc in any form.

Yes, at this time all Crunchi products are made with ingredients that are considered gluten-free. Not all of our products are made in a gluten-free facility, however, the ones that are not manufactured in a gluten-free facility have a stringent protocol to prevent cross-contamination. Additionally, our new Everluxe™ Lipstick has been third-party laboratory tested to confirm gluten is non-detectable. The testing performed is the same method and standard required for food products to make a gluten-free claim.

Yes, 100% of Crunchi products are either vegan or vegetarian. The original My Alibi Concealer, Lipgloss, and Lipstick are considered vegetarian due to the use of the ingredient, organic beeswax. Beeswax is technically an insect bi-product and therefore, cannot be declared vegan. The beeswax used in our products is 100% organic and sourced humanely. Absolutely no bees were harmed in the sourcing of the beeswax. It is also highly filtered, so any naturally occurring bee parts have been removed before use in our cosmetics. Our New and Improved Beautifully Flawless Foundation, our New Mascara formula, and the rest of our color cosmetics and skin care products do not contain beeswax. We are currently working on some additional new and improved formulations that will no longer contain beeswax. If there is a formula in particular that you prefer without beeswax, please email us at [email protected], and we are happy to share any additional updates we may have for you!

At this time there is no standardized definition for the term “toxin free”. However, Crunchi has defined toxin free as the following: A product is considered toxin free if it does not contain any ingredients known to cause harm or health hazard based on available ingredient data and research. Each ingredient has been carefully selected and is free from our documented blacklist.

Yes! We are proud to say that at this time all of our products are made with ingredients that are free of genetically modified material (non-GMO).

Each of our brushes are 100% vegan and cruelty free including the glue used to construct the brushes. Our Luxury Vegan Brush line is made with a high-grade synthetic spun bristle. The synthetic fibers are thinly extruded to mimic a natural bristle. Additionally the tip of each bristle is razor cut to maximize softness. The brushes are extremely versatile and durable. Beyond Vegan status, synthetic bristles are not as porous as natural animal hair brushes and therefore absorb less product during application reducing waste and resulting in longer lasting cosmetics.

Yes! Simple forms of silicone-based ingredients (such as Dimethicone, Bis-Stearyl Dimethicone, and Triethoxycaprylylsilane) are utilized in Crunchi’s Foundation, Mascara and Eyeshadows. The Cosmetic Ingredient Review (CIR) Expert Panel compiled all of the available data on these ingredients from over 100 independent studies in a comprehensive, evidence-based report. From this data analysis, they concluded it is unlikely that these silicone-based ingredients are absorbed into the skin due to the large molecular weight of the polymer and they are safe for use in cosmetic products. Silicone-based ingredients that are crossed with ingredients that do not meet our safety standards (such as Cetyl Triethylmonium Dimethicone Peg-8 Phthalate, Perfluorononyl Dimethicone, Bis-Peg-10 Dimethicone/Dimer Dilinoleate Copolymer) are prohibited from use in Crunchi products.

No. A comprehensive evidence based review documented in the Ullhman’s Encyclopedia of Industrial Chemistry has concluded that dimethicone has no marked harmful effects on organisms in the environment and it is concluded not to represent an environmental hazard.

Sodium hydroxide is an alkaline salt commonly used in both traditional and safer/organic cosmetic brands to adjust the product pH. Crunchi Mascara contains <0.2% sodium hydroxide simply as a pH adjuster necessary for product stability and efficacy. Sodium and hydroxide ions are common natural mineral substances present in many natural soils, in groundwater, in plants and in animal tissues. Sodium hydroxide is commonly used to counteract acidity in swimming pool water, or in drinking water. Additionally, the US FDA classifies this salt as “generally recognized as safe” (GRAS) ingredient and permits it to be added to food and beverages for alteration of acidity and for stabilization. Sodium Hydroxide in high and concentrated quantities has the potential to be irritating to the skin.

Yes. Where possible we have selected glass and paper packaging for Crunchi products, however, it is not feasible to avoid plastic completely. 100% of the plastic used to package Crunchi products is phthalate and BPA free. The kettles that are used to heat and mix the cosmetics are stainless steel.

Yes, we are proud to say 100% of Crunchi cosmetics are manufactured in the USA.

We are proud to absolutely guarantee that 100% of our cosmetics are crafted in the USA. Unfortunately, additional specifics are considered proprietary information, to protect our uniquely crafted formulas, and cannot be disclosed. Thank you for understanding.

Yes. Many Crunchi products contain coconut oil derived from coconut. If you have any known allergies or sensitivities please check the product ingredient sections closely, prior to use. Please visit our website for a complete list of ingredients for each product.

The term hypoallergenic has no federal definition or standard that governs the use of the term. Companies may use the term hypoallergenic on any product without evidence or substantiated proof of lowered allergic incidence. We encourage individuals with known ingredient allergies to look carefully at the complete ingredient list that accompanies each product, prior to use. These ingredients can also be found on our website. If an allergic reaction or irritation ever occurs we recommend discontinuing the suspected product immediately and consulting a medical provider.

Crunchi has not conducted any formal testing to make the claim “non-comedogenic”. The term “non-comedogenic” is challenging because it is not regulated or standardized, and it is controversial in its use. It is frequently used as a marketing tool (similarly to “hypoallergenic”), and therefore is asked about frequently. “Non-comedogenic” testing is challenging to conduct, inconsistent and often not accurate.

Crunchi's mission is to create safe, toxin free, high-performing cosmetics free of the many harmful ingredients found in most conventional products on the market. However, if you have any specific ingredient question or concern with use during pregnancy or breastfeeding please consult with your healthcare provider prior to use.

No need to let the long name of this ingredient in Crunchi Highliner Pencil Eyeliner scare you. Polymethylsilsesquioxane is a synthetic polymer formed by the hydrolysis and condensation of propyltrichlorosilane. It is a large, insoluble molecule that is not expected to penetrate the skin. It is a non-sensitizer even at percentages greater than 50%. It is not a known endocrine disruptor or carcinogen. There is no known negative environmental impact, and the Cosmetic Ingredient Review Expert Panel concluded in 2017 that polymethylsilsesquioxane is safe for use in cosmetics.

Yes! All of our ingredients are supplied from highly reputable, ethically maintained U.S. companies who source ingredients from within the U.S. and globally. Our Mica is sourced ethically and from regions that do not involve child labor practices.

Yes!

In 2019 Crunchi began a third-party laboratory testing program for heavy metals (Lead, Arsenic, Mercury, and Cadmium). We are thrilled to report that all products tested so far are well below the European Union, Canadian, and United States cosmetic heavy metal upper limits.

EU Heavy Metal Upper Limits:
Lead - 10 ppm
Arsenic - 3 ppm
Cadmium - 1 ppm
Mercury - 1 ppm

Canada Heavy Metal Upper Limits:
Lead: 10 ppm
Arsenic - 3 ppm
Cadmium - 3 ppm
Mercury - 1 ppm

United States recommended* Heavy Metal Upper Limits:
Lead - 10 ppm
Mercury - 1 ppm**
Arsenic - no finished product limit
Cadmium - no guidance

*U.S. does not legally enforce this limit, just provides guidance
**U.S. permits an upper limit of 65 ppm for Mercury if used as a preservative in an eye product

Heavy metals naturally occur in colorants and cannot be avoided. Since day one, Crunchi has invested in the highest purity grade colorants (iron oxides) available for all our color cosmetics with the goal of achieving the lowest possible heavy metal levels for our products using tests with a sensitivity as low as .003 ppm for Lead, .003 ppm for Arsenic, .001 ppm for Mercury and .001 ppm for Cadmium. This is a priority to us and we are committed to continued strategies to minimize heavy metals as well as ongoing third party testing.

The scent of Crunchi skincare products is a combination of the product’s raw material scent with very small percentages of select essential oils. Crunchi is dedicated to disclosing all ingredients that create a scent in a product and therefore only use USDA-NOP certified organic essential oils such as Citrus sinensis (sweet orange) oil and lavandula angustifolia (lavender) essential oil. Crunchi does not use synthetic “fragrance” or even “natural fragrance” to add scent to products. Tip: The FDA does not require a breakdown of ingredients that make up the ingredient “fragrance” and “natural fragrance” on a label. Products with these terms listed on the ingredient list can contain numerous ingredients that remain a mystery to the consumer. Often these ingredients are endocrine disrupting such as phthalates and should be avoided.

Yes, the Crunchi team performed extensive research prior to the decision to use a sweet orange essential oil in some of our skincare products. We analyzed extensive research performed by leading experts and researchers of aromatherapy safety. Sweet orange oil, unlike bitter orange oil and some other citrus oils, is not known to contain furanocoumarins associated with phototoxicity and therefore can be worn safely on sun-exposed skin.

Market research demonstrates that most individuals prefer a scent beyond the naturally occurring raw material smell of their skincare products. While this is the preference of most, if we see a demand for products without any essential oils in the future we are absolutely open to this option.

Crunchi skincare products are formulated with concentrated extracts, active ingredients and nourishing and protective properties to give the skin an ageless appearance. To read about the specific benefits, please refer to the individual product pages.

Yes, at this time all Crunchi skincare ingredients and products are gluten free. Not all Crunchi products are made in a gluten free facility, however, the ones that are not manufactured in a gluten free facility have a stringent protocol to prevent cross-contamination.

Yes, at this time all Crunchi skincare ingredients and products are vegan.

Many of Crunchi’s skincare products are up on the EWG Skin Deep database, and there will be additional products listed soon.

Yes, at this time all Crunchi skincare products are non-GMO contain only ingredients considered certifiably free of genetically modified ingredients.

The term "hypoallergenic" does not have a federal definition or standard that governs the use of the term. Companies may use the term "hypoallergenic" on any product without evidence or substantiated proof of lowered allergic incidence. We encourage individuals with known ingredient allergies to look carefully at the complete ingredient list that accompanies each product, before use. These ingredients can also be found on our website. If an allergic reaction or irritation ever occurs, we recommend discontinuing the suspected product immediately and consulting a medical provider.

Crunchi has not conducted any formal testing to make the claim “non-comedogenic.” The term "non-comedogenic" is challenging because it is not regulated or standardized, and it is controversial in its use. It is frequently used as a marketing tool (similarly to "hypoallergenic"), and therefore is asked about frequently. "Non-comedogenic" testing is challenging to conduct, inconsistent and often not accurate.

Yes! We are just getting started creating skincare products that meet the safety and efficacy demands of our clients. It takes time to formulate safe, quality products, so we thank you for your patience while we continue to expand our line.

No, Crunchi skincare products do not contain ingredients from the silicone class. For details about the intentional use of silicone ingredients in a few of our makeup products, please see the makeup product FAQ section.

In general, we try to avoid the term “natural” where possible when describing Crunchi ingredients and products, as the truth is the word is not regulated and therefore has little meaning. With that being said, at this time the majority (approximately 99%) of Crunchi’s skincare products are made using naturally derived ingredients.

Adequate preservation of products is critical for many reasons. Microbial growth and contamination can occur over time with consumer use. The main two preservatives used in Crunchi skincare products are phenethyl alcohol and ethylhexylglycerin. These preservatives are considered “nature-identical” which means they are created to mimic naturally occurring molecules. Nature-identical preservatives are fantastic options for product preservation because they are safe, effective, and sustainable.

Please refer to the number inside the “Period After Opening” (PAO) jar symbol on the product packaging or the PAO notation on each product page under the “ingredients” tab for this information. Crunchi Facial Bars and Body Bars generally do well over time if stored unopened in a cool, dry environment, however after one year you may notice slight fading and decrease in size due to evaporation. If you have any additional questions about product shelf life, please feel free to email us at [email protected]

These ingredients are Ecocert certified, NSF approved, “natural” emulsifiers. Emulsifiers are ingredients required to combine oil and water in a formulation and prevent product separation.

A Crunchi Advocate is a smart, conscious, beautiful individual who has joined Crunchi to share the important mission of safe beauty. Crunchi Advocates receive 20% savings on all their personal purchases, as well as an opportunity to earn commissions for sharing Crunchi and building a team of Advocates.

In addition to joining a community of individuals united for the important mission of safe beauty, you will also receive:
  • 20% off Crunchi products on personal purchases
  • A personal replicated website url address
  • A personalized back office
  • Access to our Facebook Advocate Community
  • Access to training
  • The opportunity to earn up to 40% on client sales and up to 10% on the sales of your team

To join Crunchi, simply purchase a Business Portfolio and a Crunchi Enrollment Collection. We recommend starting with the Transform Collection to receive the steepest discount and receive the most products. The more products you have, the easier it is to share.

No, there are no monthly fees to be a Crunchi Advocate.

There is not a monthly minimum requirement to remain an Advocate. Through our Active Advocate Policy, Advocates are required to purchase or sell at least 400 in personal volume (personal volume includes both your personal purchases and client sales combined) within a six-month consecutive period. Additionally, Advocates must be current with the annual renewal fee of $40.

Annual renewal for Advocates is $40. With your renewal, you keep your 20% Advocate discount, replicated website, Advocate Back Office, place in the lineage tree, ability to receive commissions, any clients linked to you, and access to our Facebook Advocate Community.

Yes, to be eligible to receive commissions and be considered active for the month you must have 150 or more in personal volume. Remember personal volume includes both your personal purchases and client sales combined.

No, you personally do not have to spend $150 per month to receive commission. However, you must have at least 150 in personal volume per month to receive any commissions. Remember, personal volume includes both your personal purchases and your client sales.

Great question! Check out our Income Disclosure Statement for 2019 to see information showing the earnings of all Crunchi Advocates for 2019.

No. Currently, there is no cap on this amount. The sky's the limit!

Yes!

Volume is associated with our top two Enrollment Collections. The Empower Collection holds 150 PV and the Transform Collections holds 350 in PV. However, our Explore Collection does not carry any volume.

No, we believe that everyone should have the opportunity to purchase safe beauty products, even if that means they prefer not to work with an Advocate. That being said, we also believe that our Advocates provide the very best experience overall to our clients, through education, product knowledge and client services. Whenever we connect with a client who has questions we always encourage them to contact an Advocate for the best purchasing experience.

You may cancel your Advocate account at any time by sending a written statement to [email protected]

Yes, you can still join us! However, you cannot intermix Crunchi promotional material, sales tools, or products with other non-Crunchi brands and you may not attempt to enroll or recruit other Crunchi Advocates directly or through a third-party. Additionally, they may not offer literature, promotional material, sales, or products from another business or network marketing opportunity to Crunchi Advocates or clients.

In addition to your upline Sponsor, the Crunchi Corporate Team is here to help you every step of the way! We offer two weekly trainings for our whole community, as well as monthly leadership training at qualifying levels. Additionally, Crunchi U is our robust virtual training platform that provides in-depth courses to help you achieve our Smart Start Program, learn more about the Clean Beauty Movement, receive vital product education, and more! This is in addition to the informational and physical training materials you receive upon enrollment. Plus, you will be joining a collaborative culture that is second to none and fosters personal growth, lifelong friendships, and sisterhood. We are empowering women to grow professionally and personally!

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