Frequently Asked Questions

Absolutely! We are working hard to expand our product line to include a wide variety of cosmetics and expand the shades of our current products. We are just getting started!

Yes! Up until this point our primary focus has been safe, high-performing makeup. We are working hard to continue to expand in terms of makeup products, variety, shades, and formula types to meet the diverse individual needs of our clients. Since our launch, we have had such an overwhelming request for skin care products in addition to makeup, that we moved skin care development to our priority list sooner than initially anticipated. We are thrilled with our progress so far and our first three skin care products will launch in 2018.

No. The long-term safety data of nanoparticle technology has yet to be determined, therefore Crunchi products DO NOT use any nanoparticle ingredients.

The health concern involving use of titanium dioxide involves inhalation of the loose powder form. The International Agency for Research on Cancer (IARC) identifies inhalable titanium dioxide as possibly carcinogenic. To avoid this risk, Crunchi does not use titanium dioxide in any loose powder formulations.

Crunchi products are composed of mostly natural ingredients in combination with a handful of strategically selected safe synthetic ingredients.

Crunchi is proud to offer safe products that have outstanding performance, efficacy and longevity. It is very challenging to create a cosmetic that performs like its toxic competitor using 100% natural ingredients. Crunchi has thoughtfully selected a small group of synthetic ingredients that have substantial safety data, to utilize only where it is imperative to improve the performance of the product.

Silica Amorphous is a naturally derived ingredient used in many Crunchi products, and is considered a low health hazard by the Environmental Working Group (www.EWG.org/skindeep). Silica Amorphous is very different from the ingredient Silica Crystalline (Quartz) that is considered a known human carcinogen by the International Agency for Research on Cancer, as well as the other reputable agencies. Please note we use Silica Amorphous, NOT use Silica Crystalline (Quartz).

No, Crunchi has elected to avoid the use of Japanese Honeysuckle as a preservative in any of our products. While Japanese Honeysuckle sounds very natural and innocent, there are some that feel the molecular structure is too similar to the structure of a paraben and may mimic the same role of a paraben in the body.

GSE has drawn concern in the past, when third-party purity testing found contamination with triclosan, methylparaben and benzethonium chloride. It is suspected that this contamination occurs at some point during the extraction process. To avoid this risk, Crunchi has elected to avoid the use of Grapefruit Seed Extract (GSE) altogether in any of our products. We have confidently chosen a series of natural, certified organic preservatives that have well documented safety and efficacy data.

No. While this preservative is commonly used in brands that market themselves as “natural” or “safe” it still carries some safety controversy and is avoided by many ingredient conscious consumers.

Currently, Crunchi makeup products use a preservative system that is a combination of certified organic extracts. The organic extracts are very safe and effective however they do not preserve the product as long as some of the other (more controversial) preservatives on the market. While there are many variables that impact shelf life such as heat, bacterial contamination, etc., we recommend a shelf life guideline of one year, with the exception of Crunchi Mascara which should be discarded three months after opening, or unless noted otherwise. We are continuously evaluating innovative safe and effective preservative options and have plans to implement these in the future formulations. Please see Skincare FAQs for details regarding our skincare preservative and shelf life.

We are proud to say Crunchi is a Leaping Bunny Certified brand. Absolutely NO animal testing has been conducted in the formulation or manufacturing process of any Crunchi product. We are an animal loving and friendly company, from our ingredients to our brushes.

All naturally occurring pigments that come from the earth have impurities such as lead. While it is not possible to remove 100% of impurities from iron oxides derived from the earth, the pigments used to color Crunchi products have some of the highest possible standards for purification and therefore have very low impurity levels. All pigments used meet the ECOCERT standard, which is one of the most prominent international organic certification organizations in the world. We feel the use of these naturally occurring pigment ingredients, is much safer than the potentially toxic and controversial synthetic alternative.

Any scent or flavor used in Crunchi products is derived with 100% essential oils or natural extract ingredients (such as vanilla planifolia extract). There is a loophole in the cosmetic industry and many concerning ingredients can be disguised in a “fragrance” or even “natural fragrance” ingredient listed on a product. You can feel confident when choosing a Crunchi product there is never any hidden or undisclosed ingredients.

Yes! Our entire makeup line is rated on the EWG Skin Deep Database and are pleased to say our overall safety ratings are phenomenal! You can access our ratings here: Crunchi EWG Skin Deep Ratings

No. Talc is a controversial ingredient for many reasons. Some talc contains the known carcinogen asbestos. Talc has been identified as a lung irritant and has been linked to organ system toxicity. Therefore, Crunchi has avoided use of talc in any form.

Yes, at this time all Crunchi products are made with ingredients that are considered gluten free. Not all of our products are made in a gluten free facility, however, the ones that are not manufactured in a gluten free facility have a stringent protocol to prevent cross-contamination.

Yes, 100% of Crunchi products are either vegan or vegetarian. The foundation, concealer, mascara, lipgloss and lipstick are considered vegetarian due to the use of the ingredient, organic beeswax. Beeswax is technically an insect bi-product and therefore cannot be declared vegan. The beeswax used in our products is 100% organic and sourced humanely. Absolutely no bees were harmed in the sourcing of the beeswax. It is also highly filtered so any naturally occurring bee parts have been removed before use in our cosmetics.

At this time there is no standardized definition for the term “toxin free”. However, Crunchi has defined toxin free as the following: A product is considered toxin free if it does not contain any ingredients known to cause harm or health hazard based on available ingredient data and research. Each ingredient has been carefully selected and is free from our documented blacklist.

All of our products are made with ingredients considered certifiably free of genetically modified material (non-GMO) with the exception of two ingredients. Our sources for the ingredients glyceryl stearate and C20-40 Alcohol, could not provide appropriate documentation declaring that they have an identity preservation program that enables the segregation of GMO and non-GMO crops. We feel the use of these two vegetable derived ingredients (lacking non-GMO certification), is a much safer than the potentially toxic alternative. We continue to seek certifiable non-GMO sources for these two ingredients and will update our website if this is achievable. At this time 100% of Crunchi skincare products are made with non-GMO ingredients.

Each of our brushes are 100% vegan and cruelty free including the glue used to construct the brushes. Our Luxury Vegan Brush line is made with a high-grade synthetic spun bristle. The synthetic fibers are thinly extruded to mimic a natural bristle. Additionally the tip of each bristle is razor cut to maximize softness. The brushes are extremely versatile and durable. Beyond Vegan status, synthetic bristles are not as porous as natural animal hair brushes and therefore absorb less product during application reducing waste and resulting in longer lasting cosmetics.

A pure form of dimethicone is found in Crunchi’s Beautifully Flawless Foundation, Mascara and Eyeshadows. The Cosmetic Ingredient Review (CIR) Expert Panel compiled all of the available data on dimethicone from over 100 independent studies in a comprehensive, evidence based report. From this data analysis they concluded it is unlikely that dimethicone is absorbed into the skin due to the large molecular weight of the polymer and that dimethicone is safe for use in cosmetic products. Therefore they concluded that dimethicone “may be used safely in cosmetic formulations.”

No. A comprehensive evidence based review documented in the Ullhman’s Encyclopedia of Industrial Chemistry has concluded that dimethicone has no marked harmful effects on organisms in the environment and it is concluded not to represent an environmental hazard.

Sodium hydroxide is an alkaline salt commonly used in both traditional and safer/organic cosmetic brands to adjust the product pH. Crunchi Lashes for Days Mascara, contains <0.2% sodium hydroxide simply as a pH adjuster necessary for product stability and efficacy. Sodium and hydroxide ions are common natural mineral substances present in many natural soils, in groundwater, in plants and in animal tissues. Sodium hydroxide is commonly used to counteract acidity in swimming pool water, or in drinking water. Additionally, the US FDA classifies this salt as “generally recognized as safe” (GRAS) ingredient and permits it to be added to food and beverages for alteration of acidity and for stabilization. Sodium Hydroxide in high and concentrated quantities has the potential to be irritating to the skin.

At this time Crunchi has not performed any third party analysis testing on the products. We recognize this would be valuable asset and it is something we are considering in the near future.

Yes. Where possible we have selected glass and paper packaging for Crunchi products, however, it is not feasible to avoid plastic completely. 100% of the plastic used to package Crunchi products is phthalate and BPA free. The kettles that are used to heat and mix the cosmetics are stainless steel.

Yes, we are proud to say 100% of Crunchi cosmetics are manufactured in the USA.

We are proud to absolutely guarantee that 100% of our cosmetics are crafted in the USA. Unfortunately, additional specifics are considered proprietary information, to protect our uniquely crafted formulas, and cannot be disclosed. Thank you for understanding.

Yes. Many Crunchi products contain coconut oil derived from coconut. If you have any known allergies or sensitivities please check the product ingredient sections closely, prior to use. Please visit our website for a complete list of ingredients for each product.

The term hypoallergenic has no federal definition or standard that governs the use of the term. Companies may use the term hypoallergenic on any product without evidence or substantiated proof of lowered allergic incidence. We encourage individuals with known ingredient allergies to look carefully at the complete ingredient list that accompanies each product, prior to use. These ingredients can also be found on our website. If an allergic reaction or irritation ever occurs we recommend discontinuing the suspected product immediately and consulting a medical provider.

Crunchi has not conducted any formal testing to make the claim “non-comedogenic”. The term “non-comedogenic” is challenging because it is not regulated or standardized, and it is controversial in its use. It is frequently used as a marketing tool (similarly to “hypoallergenic”), and therefore is asked about frequently. “Non-comedogenic” testing is challenging to conduct, inconsistent and often not accurate.

Crunchi's mission is to create safe, toxin free, high-performing cosmetics free of the many harmful ingredients found in most conventional products on the market. However, if you have any specific ingredient question or concern with use during pregnancy or breastfeeding please consult with your healthcare provider prior to use.

The scent of Crunchi skincare products is a combination of the product’s raw material scent with very small percentages of select essential oils. Crunchi is dedicated to disclosing all ingredients that create a scent in a product and therefore only use USDA-NOP certified organic essential oils such as Citrus sinensis (sweet orange) oil and lavandula angustifolia (lavender) essential oil. Crunchi does not use synthetic “fragrance” or even “natural fragrance” to add scent to products. Tip: The FDA does not require a breakdown of ingredients that make up the ingredient “fragrance” and “natural fragrance” on a label. Products with these terms listed on the ingredient list can contain numerous ingredients that remain a mystery to the consumer. Often these ingredients are endocrine disrupting such as phthalates and should be avoided.

Yes, the Crunchi team performed extensive research prior to the decision to use a sweet orange essential oil in some of our skincare products. We analyzed extensive research performed by leading experts and researchers of aromatherapy safety. Sweet orange oil, unlike bitter orange oil and some other citrus oils, is not known to contain furanocoumarins associated with phototoxicity and therefore can be worn safely on sun-exposed skin.

Market research demonstrates that most individuals prefer a scent beyond the naturally occurring raw material smell of their skincare products. While this is the preference of most, if we see a demand for products without any essential oils in the future we are absolutely open to this option.

Crunchi skincare products are formulated with concentrated extracts, active ingredients and nourishing and protective properties to give the skin an ageless appearance. To read about the specific benefits, please refer to the individual product pages.

Yes, at this time all Crunchi skincare ingredients and products are gluten free. Not all Crunchi products are made in a gluten free facility, however, the ones that are not manufactured in a gluten free facility have a stringent protocol to prevent cross-contamination.

Yes, at this time all Crunchi skincare ingredients and products are vegan.

Crunchi’s skincare products are not yet up on the EWG Skin Deep database, but this is something that is coming soon. We are confident that our ingredient and product ratings will be as stellar as our cosmetic line.

Yes, at this time all Crunchi skincare products are non-GMO contain only ingredients considered certifiably free of genetically modified ingredients.

The term "hypoallergenic" does not have a federal definition or standard that governs the use of the term. Companies may use the term "hypoallergenic" on any product without evidence or substantiated proof of lowered allergic incidence. We encourage individuals with known ingredient allergies to look carefully at the complete ingredient list that accompanies each product, before use. These ingredients can also be found on our website. If an allergic reaction or irritation ever occurs, we recommend discontinuing the suspected product immediately and consulting a medical provider.

Crunchi has not conducted any formal testing to make the claim “non-comedogenic.” The term "non-comedogenic" is challenging because it is not regulated or standardized, and it is controversial in its use. It is frequently used as a marketing tool (similarly to "hypoallergenic"), and therefore is asked about frequently. "Non-comedogenic" testing is challenging to conduct, inconsistent and often not accurate.

Yes! We are just getting started creating skincare products that meet the safety and efficacy demands of our clients. It takes time to formulate safe, quality products, so we thank you for your patience while we continue to expand our line.

No, Crunchi skincare products do not contain ingredients from the silicone class. For details about the intentional use of silicone ingredients in a few of our makeup products, please see the makeup product FAQ section.

In general, we try to avoid the term “natural” where possible when describing Crunchi ingredients and products, as the truth is the word is not regulated and therefore has little meaning. With that being said, at this time the majority (approximately 99%) of Crunchi’s skincare products are made using naturally derived ingredients.

Adequate preservation of products is critical for many reasons. Microbial growth and contamination can occur over time with consumer use. The main two preservatives used in Crunchi skincare products are phenethyl alcohol and ethylhexylglycerin. These preservatives are considered “nature-identical” which means they are created to mimic naturally occurring molecules. Nature-identical preservatives are fantastic options for product preservation because they are safe, effective, and sustainable.

Please refer to the number inside the “Period After Opening” (PAO) jar symbol on each Crunchi skincare bottle or packaging for this information.

These ingredients are Ecocert certified, NSF approved, “natural” emulsifiers. Emulsifiers are ingredients required to combine oil and water in a formulation and prevent product separation.

A Crunchi Advocate is a smart, conscious, beautiful individual who has joined Crunchi to share the important mission of safe beauty. Crunchi Advocates receive 20% savings on all their personal purchases, as well as an opportunity to earn commissions for sharing Crunchi and building a team of Advocates.

In addition to joining a community of individuals united for the important mission of safe beauty, you will also receive:
  • 20% off Crunchi products on personal purchases
  • A personal replicated website url address
  • A personalized back office
  • Access to our Facebook Advocate Community
  • Access to training
  • The opportunity to earn up to 40% on client sales and up to 10% on the sales of your team

To join Crunchi, simply purchase a Business Portfolio and a Crunchi Enrollment Collection. We recommend starting with the All in! Collection to receive the steepest discount and receive the most products. The more products you have, the easier it is to share.

No, there are no monthly fees to be a Crunchi Advocate.

There is not a monthly minimum requirement to remain an Advocate. Through our Active Advocate Policy, Advocates are required to purchase or sell at least 400 in personal volume (personal volume includes both your personal purchases and client sales combined) within a six-month consecutive period. Additionally, Advocates must be current with the annual renewal fee of $40.

Annual renewal for Advocates is $40. With your renewal, you keep your 20% Advocate discount, replicated website, Advocate Back Office, place in the lineage tree, ability to receive commissions, any clients linked to you, and access to our Facebook Advocate Community.

Yes, to be eligible to receive commissions and be considered active for the month you must have 150 or more in personal volume. Remember personal volume includes both your personal purchases and client sales combined. This minimum is waived for your enrollment month.

No, you personally do not have to spend $150 per month to receive commission. However, you must have at least 150 in personal volume per month to receive any commissions. Remember, personal volume includes both your personal purchases and your client sales.

No. Currently, there is no cap on this amount. The sky's the limit!

Yes!

No, since Enrollment Collections are steeply discounted, volume is not rewarded. However, with enrollment you are automatically considered Active for the month and able to earn any eligible commissions.

No, we believe that everyone should have the opportunity to purchase safe beauty products, even if that means they prefer not to work with an Advocate. That being said, we also believe that our Advocates provide the very best experience overall to our clients, through education, product knowledge and client services. Whenever we connect with a client who has questions we always encourage them to contact an Advocate for the best purchasing experience.

You may cancel your Advocate account at any time by sending a written statement to [email protected]

Yes, you can still join us! However, you cannot intermix Crunchi promotional material, sales tools, or products with other non-Crunchi brands and you may not attempt to enroll or recruit other Crunchi Advocates directly or through a third-party. Additionally, they may not offer literature, promotional material, sales, or products from another business or network marketing opportunity to Crunchi Advocates or clients.

Our corporate team is here to help you every step of the way as you grow your Crunchi business. We offer weekly training for our whole community, as well as specific training offered twice a month for NEW Advocates. This is in addition to our informational and physical training materials you receive upon enrollment. Plus, you’ll have a community of like-minded women who desire to support you and see you succeed!

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